ASK THE EXPERTS
If the answer to your question can not be found below or through the links on this page, please contact us so we can help. We do our best to respond as promptly as possible after hours!
Customer Service Hours
9:00 AM – 5:00 PM CST
Monday – Friday
Contact us
Phone: 214-939-3696
Email: info@thepillowbar.com
Account, Orders & Payment
Click on the “My Account” icon in the header to register.
Click on the “My Account” icon in the header to login to your account. Once open, select “orders” from the left hand navigation.
From your account dashboard you can view your recent orders, manage your shipping and billing addresses, and edit your password and account details.
Click on “My Account” in the header. Once open, you can check your available funds by selecting “Gift Card Balance” from the left hand navigation.
We accept payment in the form of all major credit cards including American Express, Visa, MasterCard, and Discover. You may also check out using Paypal, QuadPay or Pillow Bar gift cards. With the exception of gift cards, we can only apply one form of payment to your order.
The concept is: Buy now. Pay later. With Quadpay, you can shop at The Pillow Bar and pay over four installments in a six week period with no interest charge.
The Pillow Bar is required by Texas state law to charge sales tax of 8.25% on all orders which are shipped within the state of Texas. The law requires that this tax be charged on the total of the order without shipping charges included. This amount will be calculated and added to your order after your shipping information has been provided, and is displayed in the Order Summary section of the Checkout page, where you are asked for your payment information. Orders to any other state will not be charged sales tax.
We allow customers to make changes to or cancel an order up to 1 hour after purchasing from The Pillow Bar. We work diligently to exceed your expectations, therefore we begin working on your custom pieces within moments of receiving the order so we can ship the package as soon as possible. After 1 hour, your order may not be modified or cancelled.
Most Asked Questions
Everyone asks us this and we like to say: if you wore your favorite t-shirt every day for 8 hours a day for 2-3 years, no matter how well you take care of it, the fabric has absorbed your body oils and perspiration and it’s time for a new shirt. That’s how we think of pillows! Depending on your use, after 2-3 years it’s time for a new pillow.
Remember, how you wake up is your natural sleep style, not how you go to sleep. Check out our Sleep Style Guide, it will help you shop for the recommended pillows for you as a front, back or side sleeper.
When placing your pillow order, please add notes about your preferences in the comments box before adding the products to your cart. Anything that effects your sleep is important to share. Have you had a back problem? Did you break your arm? Tell us! We care about your sleep and want to help improve your rest night after night.
We like to know about all of your physical difficulties so we can help ease your pain by providing accurate comfort and support for your body. When placing your pillow order, please add notes about your preferences in the comments box before adding the products to your cart. Anything that effects your sleep is important to share.
Our team has been trained to make pillows according to the information (size, height, age) our customers provide when ordering the pillow, but if you prefer a different firmness we ask that you contact us by email (info@thepillowbar.com) or phone (214-939-3696) within 30 days of receipt to schedule a comfort adjustment. We do not charge for this alteration service and will send it back to you at no charge.
All adjusted items will be shipped to you within 3 business days of receiving the item. Please call 214-939-3696 to speak with a Customer Service representative about this service.
Check out our Care Instructions to help you keep your items in good condition! In short, please be sure to wash your pillow case and your zippered protector (the one that is typically embroidered), which is included with your pillow weekly to keep your pillows fresh, clean and supportive. We do not suggest you wash the pillow itself as it changes the density and overall feel or “fluffy” nature of the item. If for some reason you need to have the pillow washed/cleaned, please take it to a professional laundry or follow the directions in our Care Instructions guide. As you can imagine, a home washing machine with an agitator can tear open the cotton cover and down could possibly fill your machine. Not something you want to happen so be careful!
You’re very thoughtful! We recommend that you select a fluffy medium filled pillow, which equates to a back sleeper pillow. Choose the size pillow you want and then select “back sleeper” from the sleep style options before adding the product to your cart. If you’re unsure about this we can always smail the recipient a boxed gift card or email an e-gift card directly to their inbox.
The Pillow Bar down is the most luxurious option on the market made of 650 fill-power, pure Hungarian down, promising no feathers, quills or allergens. It is breathable and natural fill so it provides a cooler and more peaceful sleeping environment.
Our Down Alternative is a proprietary blend of hypo-allergenic combed polyester fiber designed to mimic the luxurious density and loft of naturally-sourced down. It is guaranteed to be hypo-allergenic, long-wearing and washable.
The Pillow Bar Down is top of the line and the cleanest, most pure white down available. It does not have quills or feathers, which host the allergens so you should not be effected by allergies with our down products. However, if you feel strongly about not having down, we recommend Down Alternative which is a combed polyester fiber guaranteed to be hypo-allergenic.
Product Questions
A pillow protector is the zippered, removable case that goes on the outside of the pillow insert. A pillow case slips over your pillow insert and protector and typically matches your sheet set. One side is open ended so the pillow insert can slide in and out with ease.
When we designed the Dr. Mary Side Sleeper pillow, we also created unique boomerang shaped pillow cases in Cotton Sateen, Silk and Satin to fit the item. This pillow and the pillow case are exclusively made by The Pillow Bar.
Only our down products come with the lavender sachet, which is removable. You can buy a bundle of lavender sachets if you want a replacement or to add to your down alternative pillow!
Embroidery & Personalization
Yes, that’s our gift to you! What started as a way to identify your custom pillow, adding embroidery to each product made our products even more unique and such a personal gift.
You can go with the traditional route and choose a name or go more modern with a fun saying or three letter monogram! Check out our embroidery guide for some great ideas.
Yes! Just send us an email at info@thepillowbar.com and we will do our best to accommodate your request. Our expert team can work with you to create your custom embroidery or apply your logo to our items. Due to their highly personalized nature, custom items are non-returnable.
Shipping
Once your order has been placed, it’s only a matter of a few days before you can start enjoying the comfort they provide you. All orders are shipped within three business days of their receipt. Orders are shipped via UPS Ground and should arrive within 2-4 days after your package leaves our shop in Dallas.
Expedited shipping is available upon request at an additional cost.
At this time, we only ship to the United States and Canada.
At this time, we only ship to the United States and Canada.
Orders are shipped via UPS Ground and should arrive within 2-4 days after your package leaves our shop in Dallas.
Expedited shipping is available upon request at an additional cost.
We offer flat rate shipping within the US, starting from $5 and will never exceed $15 in total.
Registry
Visit our “Gift Registry” to create your list. If you have a specific monogram style and thread color preference in mind, please add this to your registry notes. You can save products with your sleep style and fill preference, but you cannot save the monogram styles in your registry.
Click on the “My Account” icon in the header to login to your account. Once open, select “Gift Registry” from the left hand navigation. You can share your registry via social network icons or you can copy your gift registry url to share directly with others. On this page, you can manage your wish list, see what has been purchased or modify your selection at any time.
Returns & Warranty
Pillows
Please note, all of our pillows are custom made to order therefore non-refundable. We do offer a 30 day alteration period for pillows, during which we can make comfort adjustments to your firmness. After that, we cannot alter the pillow.
Linens: Loungewear, Bath and more
We offer returns for any non-customized/non-personalized items that haven’t been used or washed.
Any customized/personalized or used product is non-returnable. However, if there is a defect with your product we are happy to replace your item free of charge.
All of our pillows are handmade to order and considered non-returnable. Our team has been trained to make pillows according to the information (size, height, age) our customers provide when ordering the pillow, but if you prefer a different firmness we ask that you contact us by email (info@thepillowbar.com) or phone (214-939-3696) within 30 days of receipt to schedule a comfort adjustment. We do not charge for this alteration service and will send it back to you at no charge.
All adjusted items will be shipped to you within 3 business days of receiving the item. Please call 214-939-3696 to speak with a Customer Service representative about this service.
The fabric and construction of all The Pillow Bar down pillows is guaranteed to be free from defects for a period of one (1) year from the date of purchase. The use of outer pillow protector in addition to adhering to our Care Instructions are requirements to maintain your warranty. We are not responsible for damage, abuse or improper care, or for fabric worn or stained by perspiration, liquid or oils. With every night use, Cotton, Down and Down Alternative will absorb perspiration and body oils. We are not responsible for the softening or “breaking in” of pillows as a result.
Please email info@thepillowbar.com with your warranty claim or any questions. We try to answer or respond to emails ASAP as we know your sleep is important! In most cases it will be necessary for us to see a picture of the item.
Everyone asks us this and we like to say: if you wore your favorite t-shirt every day for 8 hours a day for 2-3 years, no matter how well you take care of it the fabric has absorbed your body oils and perspiration and it’s time for a new shirt. That’s how we think of pillows! Depending on your use, after 2-3 years it’s time for a new pillow.
We offer returns for any non-customized/non-personalized items that haven’t been used or washed. Unfortunately, any customized/personalized or used product is non-returnable. However, if there is a defect with your product we are happy to replace your item free of charge.
You have a one hour period after placing your order to make any changes. We begin working on every order within moments so we can ship it out as soon as possible. Our goal is to exceed your expectations.
Wholesale & Trade
Yes! Please visit our Wholesale and Trade page if you are interested in learning more!
Yes! If you are an interior designer interested in opportunities for private label relationships or custom orders, or a retail establishment interested in having a Pillow Bar or our down offerings in your store, please contact us by phone or via email: info@thepillowbar.com.
Of course and it’s so much fun for us to do! We love to work with clients to create extra personalized gifts for company retreats, holidays, weddings, bachelorette parties, baby showers and more. The sky is the limit! Fill out this form and we’ll get in touch ASAP!
We’re located in the Dallas Design District and are open to the trade by appointment only on Monday – Thursday from 9AM – 3PM CST. Please email info@thepillowbar.com to schedule a time to visit our studio.
We can fix that! Let us know if you have any issues with your wholesale order within 14 days of receiving the products and we’d be happy to help resolve any problems.
Contact & Visit
For customer service inquires, please email info@thepillowbar.com or call our shop at 214-939-3696. Our customer service hours are 9:00 – 5:00 CST, Monday to Friday. We do our best to respond to all emails or calls ASAP!
We are an e-commerce business! Unfortunately, we’re not open to the public. We hand make all of our pillows in our studio so our hands are full! We encourage our customers to shop online or visit the closest retailer that sells our products. We are open to the trade by appointment only.
Click on our store locator map to find one close to you! Stores marked with an asterisk (*) denote an in-store Pillow Bar machine.
Check out our store locator map!
